Care Compliments

Naomi was my point of contact in 2015 when I had my first discectomy; and I was so pleased to have her again over the last few months for my second. She goes above and beyond with her professionalism and kindness, making me feel like I am the most important patient in her world! She truly is a model for excellent patient care.

By: Stacy W.

In October, we brought our six year old son to a neurology appointment at UCLA after he began having seizures out of the blue that quickly intensified. What began as an overnight study became a three and a half week hospitalization as the team came together to try and help him. Because our son wasn't responding to medications, there was a need to do more and more tests, scans, blood draws, procedures, and medications. We felt like our world had tipped upside down, and it was heartbreaking to watch the toll this new reality had on our son. During these increasingly difficult days, Hayley Jang came to our son's room for music therapy. It seemed like he had been shutting down in a variety of ways, but when Hayley sang and played her instruments, you could see the light come back on for him. She reached out through music that he knew and enabled him to participate. She connected with him over things he was interested in, and she listened to him despite his struggles with the many medications he was on. She was willing to be a friend when his world consisted of nothing more than a hospital room.

A couple days when Hayley came, I knew the music she was sharing was the only bright spot of my boy's day---and that meant everything to me as a mother. Recently, months later, our son needed to return to the hospital for an overnight study. While the progress he has made has been remarkable, there was still some anxiety with returning to the hospital and being away from home and family again. Imagine our son's joy when Hayley came to his hospital room once more for music therapy and she remembered him! She remembered their inside jokes (fa-la-la-la) and had kept the picture he had drawn for her during his last hospital stay. Once more her friendship and music saved the day. What a beautiful person to make such an impact on someone's life. Our family is so grateful for the sunshine Hayley shared with us during our dark time. Everyone needs an employee, and a friend, like Hayley Jang!

By: Rachel Z.

In October, my six year old son was hospitalized for sudden onset of seizures. What started off as an initial visit to a neurologist turned into a three and a half week hospital stay at Mattel Children's hospital as so many came together to try and find the cause and ultimately how to stop the seizures. Because my son wasn't responding to medications, more and more procedures, tests, scans, blood draws, and medicines needed to be tried. It was a dark time for our son and our family as the world seemed to be tipped uncertainly upside down. Right when things were getting especially tough, Hayley came to our son's room for music therapy. While he was struggling to function under the different medications he was on, he came to life again when Hayley took the time to connect with him through music. She cheered him up with her beautiful singing voice, playing songs he knew and could be a part of. She was patient with him when he had a hard time talking or his behavior was erratic. She listened to him. There was a day when she came when it seemed like the music was the only thing that got him through--it made me cry to watch and meant everything to me as a mother. Recently, months later, my son needed to return to the hospital for an overnight EEG study and there was of course some anxiety that went along with that despite the leaps and bounds progress he has made. Imagine his delight when Hayley came to his room for music therapy during his return visit, and she remembered him! They had their inside jokes (fa-la-la-la) and she told him she still had the picture he had drawn her when he was previously hospitalized. What a beautiful person to make such a difference in the hardest time of a someone's life. Our whole family is grateful for what a remarkable service she did for us. Hayley and her music were pure sunshine in a dark time; everyone needs an employee, and especially a friend, just like her.

By: Rachel Z.

Dr. Angela Leung is an incredible physician. She is incredibly attentive and kind while being an academic and practice leader in her field. She has a true desire to help and is compassionate and humble despite her amazing credentials. I feel lucky to work with her and feel like I am in great hands!

By: Matt A.

Two years ago I broke my ankle. Dr. Devon Jeffcoat skillfully repaired a very swollen and painful ankle in such a way that I am able to walk and hike daily. I am 72, and previously taught movement classes as a gerontologist. Dr. Jeffcoat receives my thanks everyday for making it possible for me to continue to be active. I was so fortunate to be under the care of such a knowledgeable, skilled and talented surgeon. Thank you

By: Arlene V.

Dr. Kareem Sassi diagnosed and has helped me manage my ulcerated colitis with excellent care, sensitivity and knowledge. He replies to my questions on " My Chart" within a day or two. Thank you for your patience

By: Arlene V.

Dr. Amy Rosenman was the only doctor at UCLA that was able to diagnose my condition, interstitial cystitis. I suffered for years while other doctors continued to misdiagnose my condition. Thank you for helping me learn how to live with this condition and manage it.

By: Arlene V.

For decades Dr. Arash Nikoukari has been our Primary Care Provider. We are extremely grateful for the excellent care that he provided to my wife and I and to our extended family over the years. He has been approachable, available, clear in his instructions and has provided excellent referrals to manage all of our serious health issues.
We are also entirely pleased with all the specialists that assisted Dr. Nikoukari and we also believe that in Southern California UCLA is Number 1.
Thanks for all that you do.

By: Francois V.

Dr. Gregory Lam is amazing ! He really listens. He is thorough, takes his time, detailed, and addressed all of my concerns. I had a cough that I didnt know was a side effect of my meds. He realized it immediately. He is the best!

By: Gwendolyn M.

My procedure was performed at Ronal Reagan UCLA Medical Center on December 14, 2021. The entire team was superb but Dr. Aron Bender, member of the UCLA Cardiac arrhythmia center, who performed the surgery deserves a special mention. It was difficult to assemble the entire team required. So, there was an approximate 4-hour delay in starting the procedure. Dr. Bender waited patiently and started as soon as possible. I am extremely thankful that he did and for all team members that were also affected and remained available. The periodic updates offered by the attending nurses and doctors were reassuring and calming.

The lead extraction went smoothly, as planned. The implantation of the new device was more problematic because of my anatomy. Blood vessels we too small to use the preferred (simpler) method. A second approach was used and that proceeded smoothly. In fact, so smoothly that I was discharged in the early evening hours on the same day.
During the procedure Dr. Bender provided my daughter Monique, a nurse practitioner at UCLA, detailed explanations on the progress of my surgery. She explained the difficulties encountered when we returned home and was happy with the care I received.

I am extremely grateful for the care received and the positive and professional attitude of all that cared for me.

My appreciation also extends to the care received in preparation for the implantation.

You are Truly Number 1 in my book. Again, my most sincere thanks to all.

By: Francois V.

Dr. Laleh Jalilian took care of my mother recently for her hip surgery after she fell. She was such a nice doctor and put all of us at ease. We really loved chatting with her before surgery, and she came by and talked with me and my brother after our mom's surgery to let us know that our mom did great. Thank you so much for taking care of my mother!

By: Simon Y.

Thank you so much for your amazing and attentive care! You are an awesome nurse and really made a world of difference for us in the transition to being new parents. We can't thank you enough 🙂

By: Natalie S.

Julie leads lovely Virtual Yoga Therapy classes. It's amazing what a difference a 30-minute class makes to my mental well-being. The yoga sequences flow nicely and Julie offers many alternatives to suit the participants' abilities. I am so grateful that UCLA Health provides this service.

By: Kerry T.

Our support team of doctors and nurses at RRUMC have been outstanding. As difficult as it may be to stand out from such excellent care, Christine truly does shine. We are thankful for her care and empathy for our son Derek.

By: Greg & Dawn H.

Years ago, I traveled from San Luis Obispo to UCLA to see Dr. Barry Ludwig. At 73 years old, I no longer want to drive the LA traffic. I was delighted to see that UCLA has opened a clinic in San Luis Obispo. I would like to suggest that you bring neurology to SLO because this is an area that has always and continues to be deficient. Also, we have French Hospital that provides excellent "heart" care but trying to get in with a cardiologist is next to impossible. It would be nice to have visiting cardiologists so that it wouldn't take 6 months to get an appointment or necessitate a trip to San Francisco. Thank you, Linda White RN, retired.

By: Linda W.

Jesus was professional, respectful and very good at his job; blood draw. I am very particular and sensitive, I appreciated his skill.

By: Edgar S.

Around 1am last night, my 2-yr-old's temperature spiked, she was restless and distressed, and threw up the Tylenol I gave her. I had my husband request a call back from the on-call Pediatritian, who was Dr Li. I honestly can't say enough good things about him. Despite us twice missing his call back (completely our fault), he was friendly and approachable. He listened patiently to our concerns, asked all the right questions to fully understand the situation, and not only provided answers to our questions, but also great background info and general advice, leaving me much more confident and reassured. Dr Li's kind manner and patience combined with his excellent professional advice make him a real asset to UCLA.

By: Faye M.

I am in awe of Dr. A. She is patient, kind, and sincerely empathetic. I know she must be so busy, but she made us feel like we were her top priority. Her body language and calm demeanor put us at ease, even when discussing hard topics. I am so appreciative of her collaborative approach to my mom's care and wish everyone could receive this type of top notch care.

By: Andrea D.