Care Compliments

I was very nervous coming in for my procedure. Once walking in to the surgical suite waiting room I was greeted by Lauren. Her kindness to me and my father was amazing. It made me feel more comfortable being there. She got us all the information for my father to be able to track my progress so he could let my family know how I was doing. It was how kind she was that stood out to me and really made me feel welcomed and comfortable. She even helped make sure one of my guest was able to find me to wish me luck for my procedure. It felt like she will go above and beyond for us and did set the bar high for everyone else to meet with her CICARE.
Thank you Lauren you are the true example of how simple kindness will go a long way on our whole visit and making us feel comfortable being there. You are amazing!

By: kellen S.

Vi was truly amazing for me taking care of me after my procedure. Her kindness and humor was amazing making me so comfortable. She made sure I was so comfortable and helped me with every need I needed. She really ended an already great visit with putting the cherry on top. Thank you for your kindness and hard work for me Vi. You are the best!!!

By: Kellen S.

On Monday, we got up to check in for my sister's surgery. The surgery itself was a two hour procedure which began approximately as planned. I was allowed into the Recovery Unit and she was still attempting to wake up from anesthesia. I was told to give it approximately three hours which I felt was understandable. However, three hours passed to four, five, six hours later and she was not fully lucid, couldn't stay awake had lung congestion, low blood pressure and her oxygen level would fall below 90. As an older sister and caretaker of her through her past five spine surgeries I knew her baseline and that this was not a normal recovery. My emotions were high/assertive as I am highly protective of my younger sister's wellbeing and factor in lack of sleep. Throughout this volatile ordeal were two Recovery Unit nurses Imelda and Clara. I want to acknowledge their professionalism in dealing with an upset/stressed big sister while STILL CARING for her. I saw Imelda and Clara had a game plan when attending to her, they did not shut me out and communicated/ explained what they were doing and what the next steps would be to ensure she was getting the appropriate treatment. They reached out to doctors, made phone calls and still asked if I needed anything. They responded to me and did not react to my aggressive behavior- they were absolutely professional and I felt confident in their decisions for my sister's care which ultimately resulted in her staying overnight. Leaving at night, Clara with a big smile waved goodbye and Imelda gave me a hug. These two women worked tirelessly throughout the day which included other patients yet again remained calm, courteous and professional when dealing with me- an upset family member. THANK YOU IMELDA and CLARA!!

By: Doris V.

Dr. Hiren Swami is the best doctor I ever experienced he is very dedicated and very detailed with his patients and caring person who knows what his doing his not there for the money his there to help lots of patients to be care for what a amazing doctor

By: Nicolas V.

Stephanie goes above and beyond to ensure continuity of care. She is dependable and reliable, always getting all of the work done and communicating so efficiently and effectively with the entire team- including other social workers. She is an amazing social worker and we are so lucky to have her help!

By: Alissa R.

I had to visit L&D for triage of vaginal bleeding. I was exhausted and super nervous. Dr. Kathryn Goldrath was extremely kind, gentle and supportive. She did a very thorough evaluation. She also spoke directly with my husband on the phone to update him directly. She is an excellent and caring doctor and I hope to see her in January when my baby is due!

By: Karisa A.

Dr. Daniel Puneky is a rarity amongst doctors, I've found. He genuinely cares about his patients and has managed to build knowledge as well as retaining professional curiosity and passion. Dr Puneky has been a major bright spot on my care team and I'm so glad to have found him.

By: Sara R.

Dear UCLA,
UCLA West Washington Internal Medicine has been my doctor's office for many years and today I am writing to commend Nurse Brenda Marentes. I would like to express my great appreciation for Brenda and the professionalism and sensitivity she displays. Through the many years of my annual exams, Brenda has always provided personable and friendly care, and today was no exception. Oh and really important, Brenda is also the very best Phlebotomy I have ever had.
May this letter find its way to his file as another one of his very satisfied patient.
Thank you very much.

By: tim H.

Dear UCLA,
I am writing to commend Dr. Soheil Azimi. He has been my primary doctor for many years and today I would like to express my great appreciation for his professionalism and sensitivity, both to me and to my health needs. Dr. Azimi has always been personable and friendly, always willing to spend all the time needed to address my specific needs. My visit today was no exception, he and his staff were fast and courteous and made me feel like a part of the family.
May this letter find its way to his file as another of his very satisfied patients.
Thank you very much.

By: tim H.

A BiG SHOUT OUT to William for his extraordinary work ethics! We are always in awe every time he covers GOU for EVS services. We would always see him wiping every corner of the room and even going underneath each bed just to make sure that everything is spotless. What a way of being an advocate for the patient who will be admitted to each rooms that he touches!
Thank you very much, William!

By: Joselyn N.

Just wanted to give a big thank you to Shelley for helping me send a birthday greeting to a patient today. She went above and beyond, even calling me back to let me know my gift had delivered (I'm out of state.) She was so kind, friendly and very helpful and I truly appreciate such wonderful and unexpected excellent customer service!

By: Julie C.

Priscilla provider excellent member services. I truly appreciate how much she cared to help me. Thank you so much Priscilla God bless

By: Mirian D.

Lorena thank you so much for caring so much for the members. I truly appreciate how much she cared to help me. Thank you so much Lorena God bless you.

By: Mirian D.

The professionalism, conscientious care, and kindness of Dr. Charles Tseng--and his incredible team--meant the world during my recent outpatient surgery. Beyond Dr. Tseng's superlative skill, I was also especially grateful for my anesthesiology team, Dr. Lauren Vajda and Dr. Jane Moon, for their warmth and thorough consideration of my history. A certain Dr. Tanya (apologies, I don't know her last name) also took special care, even holding my hand as the anesthesia was administered.

To all who participated, my sincere thanks for the amazing work you do--everyday!

By: Elizabeth D.

I'm temporarily walking with a cane due to a recent injury. Jose is the only cafeteria worker who has asked me if I needed help. For 2 days he helped me get utensils and napkins after my purchase. I appreciate his kindness and help. It's people like Jose that makes ucla health #1.

By: Angela Y.

Thank you to Nurse Loren S. for her incomparable care, empathy, and thorough attention to my one-year daughter. My daughter is typically very nervous with health care professionals and cries easily with strangers. She had to endure a difficult and long procedure but Nurse Loren's technical skill and gentleness with children helped my daughter through the experience with minimal tears. My daughter was comfortable, happy, and relaxed. I am so grateful for Loren's kindness, expertise, and professionalism. I also want to commend Nancy Freeman for going above and beyond to get us scheduled for this appointment.

By: Alice C.

Bernard left a lasting memory. He is so attentive and passionate about taking care of his patients. We will forever be great full for his warm personality and compassion he exemplifies. Thank you Bernard!

By: Daniel/Natalie Q.

Patti was just amazing with my son, always engaging with him. She also noticed that my son likes grabbing on her ID and so she made him his very own ID with his name on it and it's the most thoughtful thing. She's an absolute angel.

By: Lara Jane M.