Care Compliments

Vi from housekeeping did a wonderful job with my mother's room today. She was considerate and respectful of my mom's condition. She very thorough in cleaning the room and worked quietly so as to not disturb her. She even mopped under the bed! We are here due to an infection and I really appreciated all the infection control she did (without asking her to do anything she did). We also appreciated her smile which conveyed a appropriately reserved friendliness.

By: Susane N.

Dr. Mahtab Moshtagh Sisan -

Excellent care with compassion and understanding. Excellent Doctor!

By: Joydeep D.

I went to urgent care for a horrible cough and wheezing. (Not UCLA). The cough and wheezing continued for about 2 weeks. I went online to try to get an in person appointment at UCLA, so they could listen to my lungs. My PCP did not have an appointment until 3 weeks out. I could only find 1 in-person appointment with Dr. Meena Makhijani in Calabasas. I was skeptical because she was the only provider with an appointment available. She was absolutely wonderful, I feel so lucky that this random appointment was with her. She is extremely professional, so kind and caring. She identified the problem and ordered appropriate x-rays and lab work. She even suggested I come back in 2 days to make sure I was getting better. Her LVN was equally great. I cannot begin to express my satisfaction with the staff. From the front desk, to the nurses, and the doctor. Each and every one was courteous, professional, and made my visit as comfortable as they possibly could. The x-ray department was wonderful as well. very kind, I had a horrible coughing attack and 3 people ran over with water to see if I was okay. I feel grateful to have met Dr. Meena Makhijani and know she is now part of my care team.

By: Tina O.

My name is Ron, and I had a bilateral endoscopic sinus surgery, partial adenoidectomy, septoplasty, and turbinate reduction surgery with Dr. Michael Holliday. Before this major surgery, I suffered my entire life from nasal obstruction, chronic sinusitis, and recurrent debilitating sinus infections. I continued to see different ENTs until shortly before I met Dr. Holliday, but my search for an ENT truly began when I was a child. Back then, my parents took me to many different ENTs from different hospitals with the intention of finding a solution to improve the quality of my life. Throughout my life, all of these ENTs would prescribe me an antibiotic when I fell ill, advise me to continue using a nasal steroid alongside a daily sinus rinse, and then send me on my way. They did not ever offer me the option of sinus surgery, despite my history of sinusitis. These ENTs also unanimously refused to operate on my adenoids, which were one of the main causes of my nasal obstruction, because they feared complications.

I saw Dr. Holliday in the middle of a terrible sinus infection. He ordered a CT scan and saw that all of my sinuses were completely obstructed. Dr. Holliday then realized I needed to have sinus surgery. In addition, he observed that my turbinates were inflamed and my left septum was deviated, and proposed procedures to correct those issues. Importantly, he offered a solution for my adenoids that would avoid complications, namely to remove the top half, while keeping the other half intact. This surgery was originally scheduled for a few months later, but after he saw the severity of my situation, and he expedited it a whole month earlier.

As soon as the surgery ended, my life changed for the better. Even though my nose was full of blood and had splints inserted into it, I could breathe better than I ever did in my life. A week later during the postop appointment, Dr. Holliday removed the splints and suctioned the crusting out of my nose. I instantly started breathing normally, and my whole world completely changed. Since then, I have felt extremely grateful to Dr. Holliday for the surgery that he performed on me. It makes me emotional to realize that the long period of my life in which I had constant sinus infections, and had no choice but to mouth-breathe in my sleep night after night, is over. Dr. Holliday changed my life. He is simply the best!

By: Ron R.

Dr. Connor was the best doctor I've ever had. He was very cool and we felt very comfortable talking with him. He also was able to explain things with such patience that allowed my entire family to understand. He was very attentive to me and was always there to answer questions, provide updates, or just talk. I really appreciated Dr. Connor's care and I can't explain how much we loved him. Thanks Connor!!!

By: Jeremiah G.

Dr. Tara Vijayan was very thorough with the explanation of my care and I felt very cared for which is all that I can ask her. She is very sweet and has a very calming presence. Thank you Dr. V!

By: Jeremiah G.

Nurse Claire was very attentive and had great bedside manners. She is so sweet and truly a gem, and is honestly just a rockstar. We loved her so much, she was the best 🙂 shoutout Claire!!!

By: Jeremiah G.

Nurse Jarred was very helpful and he had a very calming presence. I really appreciated his care and the way he took care of me. Thank you Jarred!

By: Jeremiah G.

Dr. Juline Asamoah, I wanted to take a moment to express my appreciation for the exceptional care you provide to your patients, and my grandmother.

Your dedication to ensuring the well-being of your patients has not gone unnoticed, and the impact of your compassionate approach is truly remarkable. I've had the privilege of working alongside you, and your positive personality lights up the entire office.

In times of need, knowing that I can always count on you for reliable and compassionate care brings immense comfort. Your commitment to excellence is truly commendable, and I believe it's important that your exceptional contributions are recognized.

Thank you for making a significant difference in the lives of those you care for. Your professionalism, kindness, and expertise are valued beyond words.

Wishing you continued success and fulfillment in your medical practice.

By: Cinthya G.

I'd like to compliment Cheryl L. Harris, a reimbursement specialist in the hematology/oncology department. I am a current patient at UCLA and have recently had to navigate several different out-of-pocket costs that I did not expect to incur. As a young adult patient, unexpected out-of-pocket costs are difficult to navigate, and I appreciate how Cheryl reached out to me and was incredibly communicative in helping me navigate the financial assistance programs related to these costs. She regularly responds to emails promptly and helps me access financial assistance that I would not have been able to access otherwise. Thank you so much for your help, Cheryl!

By: Evan T.

Madi is a great nurse who treated me with great care after my surgery. She is very attentive and friendly. Always taking care to listen to my concerns and doing all she could to make me feel safe and comfortable. I really appreciate her care during my stay.

By: Stephen A.

All of your nursing staff is wonderful in the care that they give. Kathleen was exceptional in that she has a personal quality that makes you feel "seen."

By: Sheryl S.

I want to take a moment to express my heartfelt gratitude for the exceptional care provided by Stella Harding during my mother's recent hospitalization at UCLA Ronald Reagan hospital. From the moment we arrived at the hospital, Stella went above and beyond to ensure that our experience was as smooth and comfortable as possible.

Stella greeted us with warmth and kindness, instantly putting us at ease during a stressful time. Her professionalism was evident as she efficiently handled administrative tasks. What truly stood out, however, was Stella's genuine compassion and empathy. She took the time to listen to our concerns, offering reassurance and support every step of the way. Her caring demeanor provided a sense of comfort during a challenging time for our family.

Furthermore, Stella demonstrated remarkable attention to detail, ensuring that my mother's needs were met promptly and efficiently. Whether it was ensuring my mother had enough water and warm blankets or providing helpful information, she consistently went above and beyond to ensure our comfort and well-being.

In addition to her professional skills, Stella exhibited a genuine passion for her work and a commitment to excellence that was truly inspiring. Her positive attitude and dedication to patient care made a significant difference in our experience at the hospital.

I am incredibly grateful for Stella's exceptional care and compassion. She is a true asset to the hospital, and I cannot thank her enough for her kindness and support during a challenging time. Her exemplary service has made a lasting impression on our family, and I would highly recommend her to anyone in need of compassionate care.

Thank you, Stella, for your outstanding service and unwavering dedication to your patients. You have made a difference in our lives, and we are truly grateful.

By: Zsea B.

I had a breast biopsy this morning and was extremely nervous. Stacy was the nurse and she was excellent at making sure I knew what was happening, efficient at getting it done and so very caring. I could not have been more pleased on how the appointment went. Thank you again Stacy

By: Janet K.

Guadalupe was so kind and patient on the phone. She went above and beyond to answer my question when the hospital billing dept ran me around in circles and Guadalupe even took it a step farther and helped me understand how to avoid a higher charge in the future by having my labs done at the lab instead of at urgent care

By: Sara B.

A big THANK YOU to Dr. Murray Kwon and his team for a very successful bypass surgery for my husband. Everything went smoothly and I was kept informed of the procedure's progress.

By: Diana B.

I would like to compliment Tamela R. for her relentless effort in securing much needed cancer medication on my behalf. Upon hearing an approval was still pending, she went above and beyond expectations to assure my patient care was not compromised. I have been with UCLA for my healthcare 5 years now and the standard of service not only from Tamela who is always kind by getting back to me when I call certainly aligns with the amazing care of my specialists.

By: Leatrice F.

Very friendly staff in Maddie's Room. Kept us informed on patient's status. Thank you!

By: Yosef F.