Care Compliments

Casey Weber is the coordinator for Dr. Ginger Slack, but that title doesn't cover a fraction of what she does or how amazing she is. From making sure my insurance authorization came through in time for an urgently-needed procedure, to squeezing me in for a last-minute pre-op video visit to help assuage my concerns about an upcoming surgery, she truly goes above and beyond in how she helps Dr. Slack take care of patients. She is not only efficient and excellent at her job, but wonderfully kind, caring and supportive to patients like me, who are going through scary diagnoses and major procedures. She is an incredible asset to UCLA Health and I'm so fortunate that she works with my surgeon. Thank you, thank you, Casey!!

By: Elisabeth R.

Dear Dr. Mark Litwin,
I'm truly so thankful for your incredible care and knowledge prior to and during my surgery. You were kind, and created a space that made me feel comfortable. You allowed me to feel emotionally prepared and emotionally steady, and it's important to me that you know the impact you have on so many lives, including mine, but also especially those within the gender health community. I'm grateful for what you do. I could speak volumes about your and your teams' incredible stewardship. Thank you.

By: Hailey M.

Dr. Arnold Chin thank you for removing my cancer and giving me the medical care needed so I can live.
You are my angel.

By: Beatrice L.

Loren served as a Charge Nurse for my significant other during her time within the unit. Loren stayed busy and focused on her job and the various tasks at hand but yet remained attentive to the needs of her patients and happily stepped in to assist whenever a member of her staff was not readily available. We are eternally grateful for her commitment to care.

By: Brandon B.

Tina served as a Nurse for my significant other during her time within the unit. Tina was very empathetic, lively and full of enthusiasm. Tina has a way of paying attention to the small details and making one's experiences less challenging and more comfortable. I witnessed this in her interactions with patients as well as Doctors and fellow nurses. We are eternally grateful for her commitment to care.

By: Brandon B.

Shonda is a great asset to UCLA. She made an anxious x ray very comforting. 10 Stars for her. Thank you Shonda.

By: Marian M.

Dr. Aparna Sridhar is a true angel. She guided me through my pregnancy and made me feel so incredibly safe and cared for. I now have a beautiful, healthy, baby boy and feel blessed I had her guidance and care throughout this journey.

By: Michelle N.

I would like to share my experience with an exceptional UCLA employee, Jenny Garcia. Jenny Garcia is the office manager at the UCLA Health location at 1245 16th Street, Suite 307, in Santa Monica. She is also the assistant to my infectious disease specialiast, Dr. Christopher Tymchuk. I became a patient of Dr. Tymchuk's in October of this year, that is when I first met Jenny. I have visited the office numerous times for follow-up appointments. Jenny is the epitome of excellent customer service and a stellar representation of UCLA Health. She has a friendly and welcoming disposition, and always displays a sensitivity and understanding to my experience as a patient. Jenny was especially helpful when it was necessary for me to stop working and go on a short term disability leave. There were forms the doctor needed to review and return before certain deadlines. Jenny ensured that all of this was done in a timely manner. As a patient, there is nothing more important than to know I can have utter confidence in the healthcare team with whom I'm working. In Jenny Garcia, I have that confidence, and I'm sure others do to. Jenny is a model for the importance of communication and interaction that is patient-centered. I'm thankful to be able to share this experience and wish her continued success in all she does.

By: Frederick J.

Thank for your kindness and attentiveness to our son/family during one of the most stressful moments we have shared together. We appreciate everything you did for us in the time you cared for, and the demeanor that you exhibited throughout. It was so reassuring for us as newer parents. And your skill at putting in a baby IV was impressive. Thank you so much Bryan!

By: Meredith K.

I am pleased to say and would like to take the time recognition of nurse Rebecca.I am very happy of the care she provided.I've been having cancer 12 years.Never have I had nurse doing her job caring and is so compassionate as she cleans my wound and goes out her way to make sure as a patient I come first.Made my procedure easier.Made my stay positive.I proud to say I was under her care .Thank you Nurse Rebecca Medina and UCLA Hospital.

By: Melanie Q.

Belinda, I want to take the time and thank you for taking my call. Your poise, calm voice and knowledge honestly was the highlight of my day. To receive compassion and warmth over the phone is a rare find these days. The fact that you listened and understood made me feel like I matter and I'm not just a dollar sign. The attention to detail ,understanding, laughter and kindness is amazing. I truly hope that everyone who answers at UCLA, moving forward provides the same warmth, knowledge and compassion you do. May you be blessed in an abundance!

By: Jocelyn C.

I saw Dr. Joel Thomas at the Redondo Beach urgent care with flu-like symptoms. At that visit he took his time and listened to all of my concerns, while bringing up my past history at the ENT to make connections and provide a course of treatment. What made me really take the time to write this was the fact that he made himself available through MyChart and helped me twice in an extremely prompt manner. He truly went above and beyond for an Urgent Care visit and I truly appreciate him!

By: Debra W.

Naomi was my nurse two days in a row while I was recovering from delivery. She prioritized several different tasks and multiple patients so that she could accompany me for more than an hour to the ICU where my baby was staying. This was so special to me; I felt very lucky to have a nurse like Naomi. Thank you!

By: Deborah M.

I was lucky to Jessica as my nurse two nights in a row while recovering from delivery. Her excellent nursing knowledge and skills helped to pace my recovery appropriately so that I was able to regain mobility neither too slow nor too fast. Thank you Jessica for being an excellent nurse!

By: Deborah M.

I want to extend my deep appreciation for the care my father received the other day. My father does not speak English and always has a hard time scheduling appointments due to his language deficit. However Belinda T, from patient referrals 800-825-2631. Went above and beyond assisting my dad not only scheduling his appointments,she went the extra mile to make sure his medicare advantage plan was the correct one. She took the time and stayed on the phone well my dad made all the necessary changes with his insurance company,so he can continue his care at UCLA . She truly is a star in my eyes , its rare you come across someone over the phone who has so much compassion. She is empathy,compassion,humanity and understanding. Again Belinda T I am truly grateful!!!!

By: Jose Q.

We wanted to compliment Wes for his excellent care, patience and organization. He is very good at his job and made us feel so comfortable about the treatment plan. He is an asset to your organization and since I have been there three times now, plus have another revision step to complete. I am looking forward to working with him again!

By: Jeffrey M.

I wanted to compliment our housekeeping department helper Maria. I think she was there almost every day of both of my longer stays. She is such a sweet person, she is kind and attentive to whatever is needed in the room. She even took the trash can into the hall to change the bag one day while I was asleep (per my wife). So amazingly considerate and always had a few moments to connect and make us feel recognized as a person not just a patient. She is a hard worker and a special person who engaged with us and made our stay so much better. She is an asset to your organization.

By: Jeffrey M.

Hi Gloria is amazing! She was incredibly helpful to me during my 3rd stay. Even though she was incredibly busy she always found a way to check on me and get me what I needed. She is always so happy and cheerful and brightens the day. She is a gem and asset to your organization. She is such a hard worker and that should be acknowledged. Its a rare combination to find somebody working so hard but still having the ability to be happy, cheerful, kind and caring.

By: Jeffrey M.