Blue Shield

Important information for patients with Blue Shield of California health insurance plans

(Updated July 9, 2025)

University of California Health and Blue Shield of California have reached an agreement that preserves in-network access to UCLA Health physicians, hospitals and clinics. Details are being finalized and placed into contract form

This means care will continue without change for patients with Blue Shield of California health insurance.

For HMO patients: 

There is nothing you need to do. Blue Shield will automatically reassign you back to your UCLA Health affiliated primary care physician.

If Blue Shield sent you a new identification card with an effective date of July 10, 2025, and the name of a new primary care physician, please disregard it. Your previous ID card with the name of your UCLA Health affiliated primary care physician remains valid.

To check your current primary care physician assignment online, you may log into your Blue Shield account at blueshieldca.com/login. If you no longer have your Blue Shield ID card, please call Blue Shield at (888) 256-3650. 

If you have any questions regarding this notice, please contact Blue Shield’s Customer Service Department. If you have further concerns about your provider network, you are encouraged to contact the Department of Managed Health Care by telephone at its toll-free number 1-888-466- 2219, or at a TDD number for the hearing and speech impaired at 1-877-688-9891, or online at dmhc.ca.gov. 

UCLA Health representatives can be reached at 310-301-8700. These team members with expertise in insurance matters are available weekdays from 8 am to 5 pm. Select option 1.